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Workplace Behavior in 2026: Tackling Conflicts and Incivility Head-On

Thursday,
January 8, 2026
Time:
10:00 AM PST | 01:00 PM EST
Duration:
90 Minutes
Webinar Id:
39367
Register Now

Live Version

$149. One Participant
$299. Group Attendees

Recorded Version

$199. One Participant
$399. Group Attendees

Combo Offers

Live + Recorded
$299 $348   One Participant
Live + Recorded
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

Overview:

It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities.

Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict and incivility in their organization.

Areas Covered in the Session:
  • The high cost of performance and productivity problems
  • Positive and negative outcomes of conflict
  • Working knowledge of employment law
  • Workplace behavioral issues and strategies to address them
  • Role of performance management and evaluations
  • Effective methods for supplying feedback
  • Progressive discipline
  • Investigating complaints
  • Business Goals of an Investigation
  • Conducting an investigation
  • Appointing the right Investigator
  • The interview process
  • Importance of solid documentation
  • Defining workplace incivility
  • 3 major ways incivility manifests in your organization
  • Impact of incivility in the workplace
  • Forms of incivility
  • Bullying
  • Tips for enhancing and building civility
  • Coping strategies
  • Hiring for civility
  • Practices for a healthy workplace

Who Will Benefit:
  • Senior Leadership
  • Managers & Supervisor
  • Operations Professionals
  • Employees
Instructor:

Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane's leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country.

Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.

Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.


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