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The Art of Resolving Conflict in the Workplace

90 Minutes
6 months
Webinar Id:
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Recorded Version

$199. One Participant
$399. Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


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HSRM HRTrainOnline is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

A growing number of businesses are becoming increasingly aware of the importance of addressing conflicts that arise in the workplace. Without proper training on how to properly address issues of this nature, managers are having a difficult time resolving them.

When a problem is allowed to continue unaddressed and the manager does nothing to resolve it, it can give the impression that the manager is incompetent to manage the staff. Too frequently, conflicts in the workplace are brushed off as being the result of personal concerns rather than behavioral issues. The atmosphere of the workplace can become demotivating if conflicts are allowed to fester for an extended period of time without being resolved.

Why should you Attend: Conflicts involving employees of a company's workforce are not uncommon and can be challenging to avoid. However, if they are not addressed, they can reduce the efficiency of your team, bring about a decrease in morale, and even drive some of the most skilled members of your team to quit. If something like this happens, it is vital that you address these concerns as soon as possible. There has been a breakdown in the team's ability to work together. Even the most fundamental forms of cooperation might, at times, become impossible to maintain because they demand an excessive amount of work. In addition, the most significant issues that leaders will face if conflicts are not handled include a drop in staff involvement, operations that are inefficient, lost productivity, poor quality, and a poor customer experience, as well as a decrease in earnings. In order to keep your team going, it is extremely necessary for this procedural concern to be discovered and rectified in the appropriate manner.

Here are some of the reasons why you should participate in this webinar:
  • You will get the knowledge necessary to head off any issues in the workplace at an early stage before there are any indicators of low employee morale
  • You will get an understanding of how to respond appropriately to unforeseen actions that are creating tension in the workplace
  • You will get the knowledge necessary to become a more active listener and to ask the appropriate questions in order to get to the heart of the disagreement

Areas Covered in the Session:

  • How to see the warning signs of conflict at work
  • When working together, how can we prevent conflicts?
  • Handling Conflict at Work
  • Common Sources of Conflict
  • What are some typical examples of conflict in the workplace?
  • Find out how to resolve workplace conflicts in advance by learning the tools at your disposal
  • For what reasons do managers avoid resolving conflicts in the workplace?
  • How can we create a mediation policy to settle conflicts amongst employees?
  • When should managers offer advice on how to resolve an issue?
  • Why it's so crucial to involve Human Resources Professionals
  • Why it is crucial for managers to develop strategies for resolving conflicts in the workplace

Who Will Benefit:
  • Small Business Owners
  • Leaders
  • Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors and anyone in Leadership Role

Carolyn D. Riggins Carolyn D. Riggins founded CDR Consulting Services, LLC, a consultancy firm focusing on helping businesses and organizations enhance their performance and leadership teams for success. With Ms. Riggins' 35 years of experience in the financial industry working with businesses and 24 years of experience in management roles, her consultancy service provides invaluable insights and expertise to clients looking to improve their business and leadership capabilities.

CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.

Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.

With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.

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