Overview:

Option 1 - Faster Inbox Management Focus: This session, led by Ray, shows you how to take real control of your inbox with Microsoft Copilot. You start with the essentials, then draft and reply to emails faster, summarise long threads, and triage your inbox so nothing important gets missed.

By the end, you'll see exactly how this applies to the inbox you manage every day, with nothing left theoretical. The pace stays practical throughout, so every idea ties back to a real task you'll use again after the webinar. The focus stays on outcomes you can apply the same day, not just concepts to remember later.

Key Benefits:

• Draft and reply to emails in a fraction of the usual time
• Summarise long, cluttered threads into clear takeaways
• Triage your inbox so priorities never get missed

OR

Option 2 - Practical Correspondence Focus: Built for professionals who spend real time in their inbox every day, this session is guided by Ray. You learn to frame prompts that produce accurate, appropriately toned replies, then apply Copilot to real threads, follow-ups and scheduling support. Licensing and data-privacy essentials are covered throughout. The pace stays practical throughout, so every idea ties back to a real task you'll use again after the webinar. The focus stays on outcomes you can apply the same day, not just concepts to remember later. You finish with concrete skills tied to the inbox you manage every day, ready to use straight away.

Key Benefits:

• Get accurate, well-toned email drafts on the first attempt
• Cut time spent reading and replying to email threads
• Apply Copilot responsibly to real business correspondence

OR

Option 3 - Easy Start with Copilot for Outlook Focus: A clear, no-jargon starting point for Outlook users new to Copilot, delivered by Ray. You cover what it is, what it costs, and how to navigate it, then move straight into practical use - drafting, summarising and triaging - so nothing stays theoretical. The focus stays on outcomes you can apply the same day, not just concepts to remember later. You finish with concrete skills tied to the inbox you manage every day, ready to use straight away. Expect a hands-on pace, plenty of real examples, and time to ask questions specific to your own role. By the end, you'll see exactly how this applies to the inbox you manage every day, with nothing left theoretical.

Key Benefits:

• Get a simple, practical starting point for Copilot in Outlook
• Learn techniques that work from your very first email
• Build lasting confidence managing your inbox with Copilot

Why you should Attend:

• Understand what Microsoft Copilot for Outlook is and where it earns its keep
• Learn Copilot licensing, costs and limits before you roll it out more widely
• Navigate Copilot with confidence directly inside Outlook
• Draft and reply to emails significantly faster
• Summarise long, cluttered threads into clear takeaways
• Triage your inbox so priorities never get missed
• Understand data privacy and responsible-use essentials for everyday Copilot use

Areas Covered in the Session:

• Microsoft Copilot for Outlook Explained - how it works and where it fits within Outlook
• Reusable Project Toolkit - use the fully referenced project record file template provided to capture, organise and reuse your best prompts and responses across each AI platform
• Projects - Understand, Create and Manage - group your files, instructions and conversations professionally as a power user for efficiency and productivity
• Upload a File for Analysis - understand crucial differences between uploading to projects and to chats
• Copilot Plans, Costs and Licensing - understand Microsoft 365 Copilot licensing and key limitations
• Navigate Copilot in Outlook - find Copilot in the ribbon and understand the chat pane
• Write Effective Prompts for Email - frame clear requests that produce accurate, useful drafts
• Draft and Reply to Emails Faster - generate strong first drafts and replies in seconds
• Summarise Long Email Threads - turn a cluttered thread into a clear summary
• Prioritise and Triage Your Inbox - sort what matters from what can wait
• Scheduling and Follow-Up Support - use Copilot to help plan and track outstanding items
• Data Privacy and Responsible Use - practical essential protections when using Copilot with business email

NOTES:

• Topic sequence may be subject to slight variation
• All Learning Guides include a wide range of keyboard shortcuts for Windows and Mac

Who Will Benefit:

• Outlook users who spend real time managing email and want that time back. Administrative staff, business users, analysts, coordinators, managers and anyone who relies on email daily will benefit from the practical, task-focused structure