Overview:

This training isn’t a theory dump. It’s a straight-to-the-point, battle-tested system for handling the most destructive force in any organization - the toxic employee who knows exactly how to work around unclear standards, vague documentation, and slow-moving policies.

We start where most leaders fail: defining and articulating behavior in a way that is observable, measurable, and tied directly to your company’s standards of behavior or code of ethics. If you can’t clearly connect behavior to a defined expectation, you’ll never make it stick in documentation or discipline.

From there, you’ll learn why the most effective leaders have the conversation before they start the paperwork. We’ll cover the real-time language that stops toxic patterns before they spread, keeps accountability professional, and forces clarity without creating legal risk.

We’ll dismantle the dangerous habit of hiding behind policy. Policies don’t lead - leaders do. You’ll discover how to turn the cold, technical language of a policy into a leadership stance that reinforces authority, earns respect, and sets the tone for every future interaction.

You’ll confront the truth that waiting to act only makes the situation worse. Delayed discipline doesn’t de-escalate problems - it cements them into your culture. We’ll map exactly how toxic behavior escalates in weeks, not months, and give you a playbook for interrupting it before it becomes your team’s new normal.

Then we go beyond the conversation and into the written record - teaching you how to create documentation that is clear, factual, and bulletproof. You’ll see real employee discipline examples, weak vs. strong documentation side-by-side, and how to avoid the vague, emotional, or accusatory language that gets leaders in trouble.

We’ll also cover the nuts and bolts of managing and tracking employee performance, including the stark differences between what large corporations do vs. small companies, and the hidden risks each faces. You’ll leave knowing how to build a simple, defensible tracking system that works in your world.

Finally, you’ll walk through a disciplinary form and a performance improvement plan (PIP) using real case scenarios. You’ll learn why a PIP isn’t always your best first move - especially with an employee who’s manipulating the process - and how to choose the right approach without exposing yourself or your company.

By the end of this training, you’ll have the clarity, tools, and confidence to confront toxic behavior early, lead the documentation process with authority, and protect both your team and your credibility.

You’re not here to get good at avoiding conflict. You’re here to get unshakable at leading through it.

Why should you Attend: If you’ve ever had to document a toxic employee, you know the stakes:

• You see the behavior, but it’s hard to put into words without sounding biased
• You’ve started a paper trail but second-guessed if it would hold up in a legal or HR review
• You’ve been in that gut-twisting meeting where the employee flips the script, making you look like the aggressor
• You’ve waited too long to address it, hoping it would stop, only to realize you’ve just given them more time to organize chaos
• You’ve relied on your employee discipline policy for protection, only to learn it was vague, outdated, or missing critical safeguards
• You’ve been unsure where confidentiality laws apply - and where they don’t - leaving you exposed to claims you could have prevented

This session strips away the guesswork and puts you back in control. You’ll learn exactly how to:

• Spot the red flags early and tie them to specific company standards
• Lead the conversation before you ever reach for the employee discipline form
• Write documentation that stands up in HR, legal, and leadership review
• Understand what belongs in an employee discipline policy - and what’s a legal or cultural liability

Manage and track performance in a way that works for both large corporate systems and small-company realities.

• If you’ve been burned before, if you’ve hesitated too long, or if you’ve ever left a meeting feeling like the problem employee just took the upper hand, this training is your reset point

Areas Covered in the Session:

• Defining and articulating toxic behavior against company standards of behavior
• The value of instituting and using a code of company ethics as your benchmark
• Why leading with a conversation before documentation creates stronger outcomes
• Turning employee discipline policy into a leadership tool - not a crutch
• How delayed action empowers toxic employees and damages team culture
• Managing and tracking employee performance in both large corporations and small companies
• Inherent risks in different-sized organizations and how to mitigate them
• What to include - and exclude - in an employee discipline policy
• Understanding employee discipline confidentiality laws
• Creating bulletproof documentation using clear, factual, observable language
• Reviewing real employee discipline examples and forms of employee discipline
• Hands-on walk-through of a disciplinary form and a performance improvement plan (PIP)
• Why a PIP is not always the right first step - and what to do instead and more

Who Will Benefit:

• Business Owners and Operators
• Novice and Experienced HR Generalists and Administrative Assistants
• Payroll Staff
• Small Business Administrative Assistants