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Constructive Disagreement: How To Resolve Differences To Get The Best Results

Duration:
60 Minutes
Access:
6 months
Webinar Id:
33533
Register Now

Recorded Version

$199. One Participant
$399. Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

HRCI

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1 HR (General) recertification credit ...more

HSRM HRTrainOnline is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
 Overview:

Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at workable solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend others and the discussion escalates into a battle of wills or a clash of personalities.

Developed by renowned trainer and speaker, Larry Johnson, Constructive Disagreement is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left intact.

Why should you Attend:
You will learn to use tools and techniques that will improve the outcomes of any disagreements you may have with colleagues, subordinates, and even your boss.

Areas Covered in the Session:
  • Confront tough issues with customers, co-workers, and your boss and still maintain positive relationships with them.
  • Keep confronting discussions from escalating into arguments.
  • Avoid defensiveness when you are confronted.
  • Use a three-step model to identify which issues are worth confronting.
  • Negotiate solutions to differences of opinion without giving in or giving out.
  • Win a fair hearing for their point of view.
  • Focus on problems and solutions, not on blaming others.


Who Will Benefit:
  • Anyone who works in an environment where differences of opinions happen.
Instructor:

Larry Johnson , CSP is the co-author of two top-selling books: Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity and Generations Inc. – From Boomers To Linksters – Managing The Friction Between Generations At Work. He’s also written for Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. He has been interviewed on CNN. Larry has written more than 200 published articles on the topic of improving organizational culture.

An in-demand speaker and organization culture expert, Larry has delivered more than 2000 paid presentations for association conferences, corporations, and government organizations including Texas Apartment Association, American Bus Association, SHRM (Society of Human Resource Management), National Apartment Association, American Health Care Association, Harley-Davidson, Southwest Airlines, Westinghouse and the Nuclear Regulatory Commission.

He’s also presented more than 300 webinars for his own clients and for various webinar companies. Larry’s Education & Designation
• M.A. Counseling Psychology - Northern Arizona University, Flagstaff AZ
• B.A. Education - Arizona State University, Tempe AZ
• CSP - Certified Speaking Professional from the National Speakers Association

Larry’s Experience
• 4 years in health care management
• 7 years as training manager in government and the private sector
• 35 years as president of his own training and consulting firm


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