Deborah Jenkins, PHR, SHRM-CP, has over twenty years of experience as an Accounting and Human Resources (HR) Professional. She has served in senior leadership roles as well as supporting businesses as a generalist, payroll specialist, training and development provider, and benefits administrator. The variety of industries she has contributed to span the public, private and non-profit sectors. From this, Deborah has derived a broad understanding of the challenges facing business leaders, HR professionals, and all personnel. After having spent years broadening her skills, knowledge, and experience, Deborah now services her clients as a Human Resources Consultant, Leadership Trainer, Motivational Speaker and Executive Coach through her business, HR Solutions, LLC.
To prepare her for these opportunities, Deborah received a Human Resources Management Bachelor’s Degree from Park University and an Accounting Associate Degree from the University of Great Falls (now the University of Providence). She further is a certified Human Resources Professional from some of the leading associations in the world, including a Professional in Human Resources (PHR) from the Human Resources Certification Institute, a Society for Human Resource Management Certified Professional (SHRM-CP), and a Toastmasters Competent Leader (CL). To offer additional value-added tools to her services, Deborah has completed training and is an Authorized Partner and Trainer with Wiley’s Everything DiSC®.
Deborah understands that learning is a lifelong adventure, and she continually pursues personal and professional development. One way she accomplishes this is by participating in Toastmasters International since 2010. By serving in each role repetitively, she continues to develop her speaking, organizational, and leadership skills. She also believes in giving back to her community and has been a very active board member for several non-profit organizations including local Toastmasters Chapters and both the local Society of Human Resource Management (SHRM) chapter as well as the Montana State Council SHRM.
By sharing knowledge, inspiring others, and continually pursuing personal growth, Deborah aspires to ignite both individual and corporate success, thus enhancing overall well-being and shared fulfillment. Her goal is to assist others to develop more effective communications, supportive collaboration, and harmonious concord to reach superior streamlined, successful, and enjoyable results. Starting her own business in 2013 allows her to allocate her energies to accomplish this mission and focus in the areas she’s most passionate about: Workforce Training, Leadership Development, Success Consulting, and Motivational Speaking.
When Deborah is not working, learning, or volunteering her time, she enjoys hanging out with her high school sweetheart husband, their two amazing daughters, and adorable grandson, spending time outdoors with Mother Nature, and taking in the arts and entertainment offered in her home state of Montana and beyond.
Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. As example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.
No matter what your job is, delivering exceptional customer service to both external and internal customers will lead to smoother and more profitable transactions. Being prepared to “joyfully serve with a smile” and extinguish heated moments will make your work world more enjoyable for both your customers and for you.
Although many people try to avoid it, even fear it, change is inevitable. In the business world, stagnation can be lethal.
Define it, or let it be defined by others. It’s your company so why let someone else decide what the culture looks like. It is easier to set expectations from the start than to undo unappealing actions. This course will review how to establish, cultivate, and inspire a corporate culture that you can be proud of.
As our society and culture changes and becomes more diverse, so does our workforce. Workplace diversity encompasses many differences including cultural, intellectual, gender-related, religious, personality, racial, generational, physical, mental, and more.
Great leadership skills don’t just show up with a job title. A talented employee that has been promoted to a team lead, supervisor, or manager position deserves to be given the proper tools for success in their new leadership role. START involves the understanding of SwOt Analysis, Training, Action, Reinforcement, and Trust. Avoid setting your leadership team up for failure and offer meaningful training opportunities as an investment tool for them and for your business.
This presentation covers staffing strategies from the start to the finish of an employee’s engagement with your company. Areas that will be reviewed include why it is important to invest time and effort from the very beginning of the recruitment process, and how to do that. We will also review compliance practices during the whole life of the process in order to decrease perceptions of discrimination and potential litigation results. Items covered will span the time from recruiting, selection, onboarding, training, employee development, retention efforts, and finally to resignation or termination.