Paul Nunn is a Sales and Leadership Trainer with over 25 years of training experience with community banks and credit unions across the country. He’s a certified leadership coach and has helped hundreds of bankers and leaders provide outstanding service by focusing on building a trusting relationship with the customer.
Monday
13You have a star employee on your team. This person does the right thing, the right way, every day.
Wednesday
15If you have an employee that is consistently missing goals or is making frequent mistakes, there is probably a good reason why. Part of your role as a leader and coach is to identify what’s in the way of their performance. By asking the right questions, coaching can help identify the reason and get them on the path to being a high performer.
Friday
17You’ve talked to the customer and built great rapport and trust. You’ve found the perfect solution. Now what? Asking for the relationship, or closing the sale, is a very common hurdle that many in sales or in customer service must overcome.
Wednesday
29Everyone experiences conflict. But not everyone handles conflict the same way. Some people find handling conflict very easy and natural. Other people will do everything in their power to avoid conflict. In this webinar, you’ll learn specific techniques for handling conflict in a way that is respectful and professional.
If you have a disengaged employee, there's probably a good reason why. It's your job as a leader to find out.
You have a star employee on your team. This person does the right thing, the right way, every day.
If you have an employee that is consistently missing goals or is making frequent mistakes, there is probably a good reason why. Part of your role as a leader and coach is to identify what’s in the way of their performance. By asking the right questions, coaching can help identify the reason and get them on the path to being a high performer.
You've just opened an account for a customer. Congratulations! They are now part of your bank or credit union's family. Now the customer service and loyalty starts