Our journey begins by building a firm understanding of conflict, exploring its various forms, numerous sources, and far-reaching impacts on the workplace environment. This initial overview provides a crucial context for understanding why conflicts occur and offers insights into how they can be proactively addressed and prevented.
Moving deeper into the heart of the matter, we introduce a series of practical, straightforward, and proven techniques for conflict resolution. These aren't your standard textbook strategies. Instead, they are hard-hitting, real-world techniques that have been tested and proven in actual workplace scenarios. These strategies come into play when traditional methods fall short, and leaders need reliable tools to steer conflict situations toward resolution.
A central focus of our webinar is the role of effective communication in conflict resolution. We emphasize the importance of mastering the art of clear, respectful, and purposeful communication. Participants will learn practical methods for active listening, providing constructive feedback, and promoting open dialogue - all essential tools for defusing tension and fostering an atmosphere conducive to resolution.
We also delve into the integral role of emotional intelligence in conflict resolution. This section provides an in-depth exploration of understanding and managing emotions - both your own and those of others involved in the conflict. It demonstrates how responding appropriately to emotional cues can prevent conflicts from escalating and is instrumental in finding mutually agreeable resolutions.
Our webinar also shines a spotlight on leadership qualities and their role in conflict situations. We examine traits like patience, empathy, objectivity, and decisiveness, showcasing how these attributes can guide leaders' responses and actions during conflicts. Participants will discover how embodying these traits not only aids in conflict resolution but also nurtures a positive, harmonious, and productive work environment.
By the end of this comprehensive webinar, "Resolve Conflicts at Work: Techniques That Work," participants will be equipped with a unique set of strategies and tactics for effective conflict management. You'll come away with a renewed understanding of how to transform conflict situations from hurdles into opportunities for growth, team cohesion, and performance improvement.
Why should you Attend:
By the end of this comprehensive webinar, participants will be equipped with a unique set of strategies and tactics for effective conflict management. You'll come away with a renewed understanding of how to transform conflict situations from hurdles into opportunities for growth, team cohesion, and performance improvement.
Areas Covered in the Session:
- Practical strategies that work
- Improve communication
- Understanding the role emotional intelligence plays in Conflict
- Leadership development
- Future conflict prevention
- Efficient use of YOUR time
- Positive organizational impact
- Transformation of perspective
Overall, this webinar is an essential session for anyone looking to improve their conflict resolution skills, enhance their leadership qualities, and contribute positively to their work environment. Attend "Resolve Conflicts at Work: Techniques That Work" and equip yourself with the skills to navigate the challenging landscapes of workplace conflicts effectively.
Who Will Benefit:
- Human Resources Managers
- Team Leaders
- Project Managers
- Department Heads
- Chief Executive Officers
- Operations Managers
- General Managers
- Business Owners / Entrepreneurs
- Sales Managers
- Marketing Directors
- Customer Service Managers
- Administrative Supervisors
- Executive Directors
- Chief Operations Officers
- Organizational Development Specialists
- Talent Development Managers
- Chief People Officers
- Employee Relations Managers
- Performance Managers
- Training and Development Managers
Brenda Neckvatal is an international award-winning HR professional and two time Best Selling Author. Not only does she help business leaders get the people side of their business right, she is a specialist in crisis management, government contracting HR compliance, and mentor to rising entrepreneurs, business leaders, HR champions and professionals.
Brenda has been featured in Forbes, Fast Company, Inc, as well as US News and World Reports. She started as an HR sprout after a solid fourteen-year career in retail management. She really enjoys helping people solve their unique problems, and human resources offered her the ability to support her co-workers more. Having the benefit of working for six Fortune 500 companies, she converted her experience into advising her audience to use tried and trusted best practices that help small businesses achieve their workforce goals.
In her combined 30-year career in human resources and business, she has consulted with over 500 small businesses and C-suite leaders. She has optimized employee effectiveness and helped mitigate the high costs associated with making hasty employment-related decisions.
She has been involved with employee situations where they have engaged in workplace violence, a near stabbing, deliberately inciting fear in other coworkers, stalking women, breaches of protocol around national security, assault, suicide, death, homicide, and a potential active shooter.
Brenda is a devoted volunteer in the Navy SEAL Community and is constantly finding new ways of supporting veterans of Naval Special Warfare. She dedicates 32 weeks a year to working with The Honor Foundation to support the career transition of Special Forces personnel by providing them with her knowledge, insight, and creativity.
Perseverance, integrity, and relentless optimism are just a few of the ingredients that make up what you experience when meeting and working with Brenda.