Businesses spend a fortune on marketing when customer service is the real issue! one of the top 3 reasons businesses fail is poor customer service. Customer service is also the #2 reason companies succeed (only exceeded by "leadership").
Can you afford not to have excellent customer service practices, I don't think you can! the return on investment (roi) for customer service training is huge.
Outstanding customer service will gain you new customers and retain the ones you would have lost all at a tiny faction of what marketing would have cost you to replace or obtain these customers this course is designed to help you beat your competition and boost your earnings.
Why should you Attend:
Customer service will make or break your business! you have no idea how much money you are losing due to bad customer service. and how much money you can gain by providing excellent customer service!
Did you know "55% became a customer of a company because of their reputation for great customer service" "40% began purchasing from a competitor because of their reputation for great customer service" which side of this formula do you want to be on
Customer service is one of the top 3 factors determining your companies future & earnings! are your staff trained in "customer service"
This course is perfect for business owners, managers and employees get your team trained and cash in!
Areas Covered in the Session:
Who Will Benefit:
- Stop losing money due to poor or average customer service!
- Make more money from each customer!
- Save a Fortune in advertising dollars!
- Get more referrals!
- Retain existing customers!
- Solve problems fast!
- Learn how to create an outstanding customer service experience
- How to handle difficult customers like a pro!
- Learn the 5 tenets of tqm
- Avoid the 10 deadly sins of customer service!
- And much more!
- Team Leaders
- Business Owners
- Corporate Trainers
- HR Professionals
Paul J.Cline Serial Entrepreneur and Psychology Expert. CEO at Advanced Ideas, Inc, Award Winning University Professor, Therapist, Corporate Trainer, Professional Speaker, Internet Marketing Expert and Business Consultant. I have 4 Advanced Degrees, Extensive Experience in the fields of Business & Psychology and a Wealth of Information to Share!