Overview:

Reinforce positive behavior to create a more collaborative and productive workplace

Can attitudes on the part of employees and companies affect: productivity and morale, sales and customer service, absenteeism and turnover? The answer is a definite yes! Having a positive attitude affects virtually every part of a company’s operations for the better.

This seminar will enable you to combat counterproductive behaviors and create a positive work environment. From conflict management to influential and creative problem-solving skills, you’ll acquire powerful know-how and action plans to identify and address attitudes and behaviors that will result in more collaboration and productivity for your organization, your team and yourself.

Why should you Attend: By participating, you will be able to even more effectively:

• Boost employee productivity, loyalty and morale
• Create an environment of open communication where everyone’s contribution counts
• Reduce stress in yourself and others
• Protect yourself and your team from widespread negativity
• Reduce employee turnover and absenteeism
• Implement organizational and leadership strategies to increase loyalty and productivity

Would you like your team to perform on all cylinders, like a well-oiled machine?

Would it help to significantly improve your team's effectiveness and efficiency?

How about legally getting rid of that one troublemaker who is dragging everyone else down?

Any issues dealing with your boss?

Is it worth 90 minutes of your time to improve your team's morale, motivation and productivity?

If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team's performance!

Areas Covered in the Session:

• Topics We Will Address:
• Twenty-five effective ways to overcome counterproductive attitudes
• Get staff to agree to change their behavior
• Learn how to enhance team performance
• Proven techniques to handle complainers, victims and blamers
• How to respond to trickle-down negativity
• Identify the best strategies for introducing change
• How to be a positive force for change


• Overview
• Give Individuals the Practical Tools and Skills to Manage Negativity in the Workplace
• Combat Negativity in Your Organization, Your Team, and Yourself
• Develop Skills and Action Plans to Take Back to Your Company to Identify and Eliminate Negative Behaviors and Attitudes


• What Is Negativity And What Are Its’ Causes?
• Identify the Behaviors of Negative Individuals and Their Impact on the Bottom Line
• Determine the Causes of Individual Negativity
• Assess the Difference between a Negative and a Positive Perception
• Identify the Negative Habits You Need to Change
• Use the Six-Step Negativity Change Model


• Strategies For Overcoming Our Negativity And The Negativity Of Others
• Identify Specific Strategies to Take When Behaving Negatively
• Use Strategies for Overcoming Negativity in a Real Situation
• Use the Life Styles Inventory (LSI) to Assess Your Current Thinking and Behavior-to Recognize Your Specific Strengths, as Well as Any “Stumbling Blocks”


• No Pass-Through Management
• Position No Pass-Through Management in the Decision-Making Process
• Describe the Desired Behaviors for No Pass-Through Management
• Identify Specific Uses for No Pass-Through Management


• Overcoming The Negativity Of Others
• Identify the Seven Approaches for Overcoming the Negativity of Others
• Use the Six-Step Model for Confronting Negators
• Recognize Specific Types of Negativists


• Working With Challengers
• Identify What Is Meant by a Challenging Employee, Give Examples, and Discuss Why Managers Sometimes Resist Challenging Employees
• Develop Strategies and Techniques That Can Be Used to More Effectively Manage Challenging Employees as Positive Contributors to the Organization


• Making Your Team And Organizational Culture An Even More Positive One
• Determine How the Changing World of Work Has Influenced Workplace Negativity
• Describe What Is Meant by an Organization’s Culture
• Assess How Change Is a Leading Cause of Organizational Negativity
• Identify the Best Strategies for Introducing Change
• Implement Organizational and Leadership Strategies to Increase Employee Loyalty and Positiveness


• The Power Of A Positive Attitude
• List the Benefits of Having a Positive Attitude
• Assess Ways to Spread a Positive Attitude to Others

Who Will Benefit:
• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager
Instructor:

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.

He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.

He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.