Pack of TEN : OnDemand Virtual Seminars 2023

Overview: The first step in catapulting your career ahead of your competitors is fully to use Microsoft Outlook. If you are using Outlook mainly to send and receive email and to record appointments and meetings, about 85% of the power of Microsoft Outlook is being left unused.

In this session you will learn how to customize the Calendar for productivity, overcoming hurdles that delay the completion of tasks and projects while creating a methodical way to meet deadlines. With this session, you can be assured nothing slips through the cracks.

Well-known business writer Tom Peters asked, "How does a major project get to be a year late?" And then he answered his own question: "One day at a time." As an individual contributor, it is your responsibility to complete your assignments on time. With this instruction you'll keep your projects moving down the tracks at a steady speed and finish by the deadline plus you'll have a tool for setting and reaching your personal goals.

This session teaches the secrets of using the Calendar and Tasks Folders in tandem, supporting assignments from a deep-dive organizational standpoint to keeping track of urgent deadlines. The techniques demonstrated makes Outlook a reliable tool for exponential productivity. When the principles are implemented, you will gain company-wide recognition for completing your assignments on time and being a valuable team player.

When you are in snowy mountains, you take great care to avoid areas where an avalanche might occur. In the workplace, you want to avoid an avalanche of emails dumping into your inbox on a daily basis.

In this session, you will learn to dig out from the heavy load of tasks that arrive via email and work from a cleaner Outlook Inbox. You will gain the skills to reduce what flows into your Inbox while expediting email processing.

You'll get quick tips for processing email in Outlook that can save you precious minutes every day and help you leave work on time. You'll be amazed at how many features the Outlook Inbox has that can help you organize, sort and prioritize email - enabling you to stay on top of urgent tasks and project deadlines. You'll work faster and smarter as you process email and benefit from instructions to:

Now that you have conquered the Calendar, Tasks and Inbox, this session will teach you advanced techniques to further customize Outlook to your personality, job, and work habits. As you examine the additional features explored in this session, you'll discover that if you know what you want to do in Outlook, you can find a way to do it. It's like programming your productivity!

Why you should Attend: To function in the 21st century workplace, you need superior time management and technology skills. This webinar brings you both. Microsoft Outlook is a great technology tool for self-management IF you understand the time management benefits of the Outlook features.

This webinar infuses time management principles into Microsoft Outlook and brings you superior techniques for staying on top of your workload. You win in both world: time management and technology.

As the time management principle is explained, you will recognize it and wonder why you have not been successfully practicing it. This program refreshes the time management principle and makes you a winner by coaching you on how to use the principle in Microsoft Outlook.

The Microsoft Outlook tips and techniques will save you nanoseconds that add up to hours of time. You will think you found 1 extra hour a day.

Agenda: Session 1: Catapult Your Career with These Time Management and Microsoft Outlook Techniques Duration: 75 minutes This session includes how to:

• Use the calendar to manage the daily workflow and keep track of sensitive deadlines
• Estimate the time tasks take and complete work within the identified time frame
• Never miss a meeting
• Use categories to help sort information in all folders: Calendar, Contacts, Tasks, and Inbox
• Use the Outlook Calendar to provide a workload overview
• Pace daily productivity
• Keep a track of project deadlines
• Ensure you keep a track of personal "life balance" activities
• Use Categories to help you sort information
• Use the "All day event" designation for your advantage
• Stop procrastination

Session 2: How Using the Tasks and Calendar in Tandem Gives You Unprecedented Productivity Duration: 90 minutes You will benefit professionally as you learn how to:

• Identify the differences between the To-Do List, Tasks, and the To-Do Bar
• Use the Tasks Folder to organize complex work requests
• Record and remember all assignments and deadlines
• Prioritize delegated tasks and projects
• Remove completed tasks from your working view
• Create new folders for multifaceted projects
• Capture all details of every project
• Customize column headings in Task folders enabling the user to view project-relevant information
• Tailor reminder windows with REAL information
• Record details and time spent on each assignment
• Use the Tasks folder and the Calendar in tandem to plot mid-assignment check points
• Using the tips and techniques taught in this session will enable you to stop spinning your wheels in unproductive activities. You will leave the office on time with a calm feeling that your assignments are under control.
• BONUS: We'll cover how to use the Assign Tasks feature in the Tasks folder, enabling managers to receive up-to-date information on the status of assigned tasks for each direct report

Session 3: Surviving Avalanche Email: Take Control of Your Inbox Duration: 75 minutes

• Session Highlights
• Clear your Inbox every day
• Handle work assigned to you via email
• Use reminders effectively
• Organize and search for emails you need to keep
• Use "Favorites" to highlight frequently used folders
• Move email automatically to selected folders
• Understand features such as "Ignore," and "Clean Up"
• Group conversation topics with "Show As Conversations"
• Take advantage of voting buttons
• Discover Quick Parts and Quick Steps
• Set preferred commands with the Quick Access Toolbar

Session 4: Become an Outlook Geek: Tips for the Advanced User Duration: 45 minutes In this advanced session you will learn how to:

• Set conditional formatting
• Choose personal folder options in the File Tab
• Enable the Weather Bar
• Set two Time Zones
• Use the Rules Wizard
• Give delegate access to calendars and tasks
• Customize signatures and use them in innovative ways
• Archive information
• Move PST files to another computer
• Use simple keyboard shortcuts
• Use Search Folders

Who Will Benefit:

• Administrative Personnel
• Team Leaders
• Team Members
• Project Managers
• Project team Members
• Engineering Teams
• Managers at all Levels of the Company
• Executives
• Sales Professionals
• Sales Managers
• Customer Service Personnel
• Employees who use Microsoft Outlook for just Email and Appointments

Overview: Inspire and influence your team members to achieve your goals as a team! Managers who will be promoted are the ones who not only manage efficiently but also lead their teams effectively. Learn how to work in a horizontal mode of operation apply a consistent theory in leading your team and teach critical leadership skills to members of your team, so each and every one of them can lead the team in your absence.

Why you should Attend:

• Know when to manage and when to lead your team
• Clearly visualize your goals and communicate them to your team
• Identify your market's needs to better target your team's efforts
• Help your team find creative solutions to workplace challenges
• Develop a high-performance team
• Use effective communication to motivate and coach

Would you like to learn more about when to lead and when to manage your team?

Would understanding techniques you can use to more clearly communicate your goals and get your team to deliver more effectively on these interest you?

How about receiving some tools, tips, and techniques to help your team find creative techniques to solve problems?

If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members' and team's performance!

Agenda:

• Leadership
  • Develop a Definition of Leadership
  • Define the Difference between Leadership Style and Leadership Attitude
  • Define Leadership as Service
  • Differentiate Operational, Transformational, and Visionary Leadership
  • Define Various Types of Teams
  • Develop Insight into Your Current Leadership Position and Leadership Process
• Visionary Leadership
  • Describe the Importance of Vision
  • Align the Organization and Team to the Vision
  • Synthesize the Interplay among Vision, Information, and Relationships
  • Describe How Teams Operate in a Chaotic Environment
  • Demonstrate How to Develop a Team's Vision, Mission, and Ground Rules
• Leadership Style
  • Diagnose Your Leadership Style
  • Apply the Most Effective Leadership Style to a Situation
• Individual and Team Motivation
  • Describe Basic Motivation Concepts
  • Differentiate Intrinsic and Extrinsic Motivation
  • Develop the Keys to a Motivated Workforce
• Coaching
  • Define the Concept of Alignment
  • Prepare to Coach
  • Apply a Coaching Process
  • Practice Coaching Techniques
• Building a Team
  • Describe the Characteristics of Effective Teams
  • Determine When to Build a Team
  • Develop Skills for Facilitating Teams
  • Celebrate the Team's Achievements
• Effective Strategic Management
  • Managing time more effectively
  • Prioritizing
  • Managing effectively using metrics
  • Communicating and integrating organization goals and mission more effectively with our team members' performance
• The Leader's, Team-Builder's, and Manager's Action Plan
  • What action steps will I take to lead more effectively?
  • What action steps will I take to build our team more?
  • What action steps will I take to manage more effectively?
  • Executing your Action Plans

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

Overview: Today's workforce is experiencing high turnover and disengaged employees. It is a known fact that employees quit managers- to avoid turnover it is critical to have the appropriate skills to retain employees.

Transition from a Peer to Supervisor can be very difficult for most newly promoted supervisors. Many are not equip with the tools to successfully transition.

This seminar will equip newly promoted supervisor with tools and techniques to decrease turnover, increase employee engagement and increase employee productivity.

Why you should Attend: New supervisors will feel empowered to hit the ground running with the skills learned in this seminar.Be ready to explore the importance of leading with impact, learn how to bring your best self to the job, while adopting new skills to successfully transisiton.

This 6- hour seminar will help participants avoid common pitfalls new supervisors encounter and also learn the secrets of managing people.

Participants also receive all the essentials skills, from motivating direct reports and coaching to conflict resolution and legal compliance.

With best practice, participants will gain skills they can begin using right away. Plus a game plan that helps them start experiencing the benefits of their new role sooner.

Agenda:

• Setting Yourself up for Success
• Developing Legal Awareness
• Understanding Communication Styles
• How to Build Trust
• Motivating your Team to achieve results
• Delegating Work to Your Team
• Managing Employee Performance
• Time Management
• How to deal with uncomfortable situations

Who Will Benefit:

• Managers
• Supervisors
• Leaders
• Human Resource Professional
• Shift leaders or Team

Overview: The Americans with Disabilities Act (ADA) prohibits discrimination against applicants and employees who are "qualified individuals with a disability." The Family and Medical Leave Act of 1973 (FMLA) sets minimum leave standards for employees for the birth and newborn care of a child, placement of a child for adoption or foster care, to care for an immediate family member with a serious health condition, and for the employee’s serious health condition.

And Workers' Compensation provides for payment of compensation and rehabilitation for workplace injuries and assists in minimizing employer liability. While these individual policies are relatively straight-forward in their application in the workplace, understanding how these three laws intersect can be quite confusing and are open to problems if not handled correctly.

ADA, FMLA and Workers' Compensation have different goals and protections for employees, yet all three have provisions that may require an employer to give job-protected time off when the right circumstances are met.

The majority of unscheduled and scheduled absences are related to the illness of employees and/or their family members. Under those circumstances, one, both, or all three of these laws may be involved. Violations of these laws may result in lost wages, back pay, reinstatement, retroactive benefits, compensatory damages, and punitive damages.

In addition to employers' legal responsibilities, employers also have moral and ethical responsibilities to ensure employees receive the benefits and protections these laws provide.

Why you should Attend: The interplay of the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and Workers' Compensation laws has been referred to as the "Bermuda Triangle of employment law."

It's imperative for employers to recognize and understand the interplay of the ADA, FMLA and Workers' Compensation laws. Employers have legal responsibilities to comply with these laws or face significant violations for noncompliance. Employers have ethical and moral responsibilities to ensure employees receive the benefits and protections these laws provide.

Each of these three laws have different purposes. The ADA prohibits discrimination. The FMLA sets minimum leave standards. Workers' compensation laws provide for payment of compensation and rehabilitation for workplace injuries and minimize employer liability.

Participation in this webinar will provide participants with a clear understanding of each of these laws and how they interact with each other, incorporating that information into company policies, and the ability to communicate those policies to employees

Agenda:

• Purposes of the ADA, the FMLA, and Workers' Compensation Laws
• Understanding the provisions of ADA, FMLA and Workers' Compensation law
• Employer coverage
• Employee eligibility
• Length of leave
• Medical documentation that may be requested
• Restricted/Light Duty
• Fitness-to-Return certification
• Employee benefits while on leave
• Job reinstatement
• Recognizing and analyzing the interplay of the ADA, FMLA and Workers' Compensation law: What's the risk for employers?
• Impact of State-enacted FMLA laws
• Enforcement authorities for each of the three laws
• Running afoul of the Equal Employment Opportunity Commission (EEOC)
• Situations in which employees have a sense of unfair treatment
• The areas of interplay to consider when managing employee absenteeism
• Tactics to keep employers compliant
• Determining employers' responsibilities regarding medical and disability-related leave requests
• Considering medical leave requests through the lens of the FMLA, ADA, and Worker's Compensation
• Protocol for employees requesting medical leaves of absence
• Intermittent or Reduced-Schedule leaves
• Impact of intermittent leave on performance standards
• Supervisors create liability
• Reviewing your organization's leave policies and their implications for ADA, FMLA, and Workers' Compensation
• Reflecting ADA, FMLA and Workers' Compensation regulations in your policies
• Communicating leave policies to employees

Who Will Benefit:

• Senior Leadership
• Human Resource Directors, Managers & Representatives
• Managers & Supervisors
• Leaves of Absence Administrators
• Compensation Professionals
• Operations Professionals
• Employees

Overview: New supervisors will be ready to hit the ground running with the skills learned in this seminar. Be ready to take on any challenge, be your best, and put what you've learned into practice immediately. You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the "hard stuff" and "soft stuff" will help you meet new challenges with increased confidence, respect, and power.

One of the toughest parts of a manager's job is dealing with and turning around problem employees. The solutions aren't "textbook", yet in this seminar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.

Why you should Attend: By participating, you will be able to do more effectively:

• Understand how to approach an intact team as their new supervisor
• Develop your own management game plan
• Motivate your direct reports
• Coach for improved performance
• Think and act strategically
• Plan and prioritize your time
• Handle difficult conversations
• Listen actively and effectively
• Create a motivational environment using feedback and reinforcement to guide and motivate behavior
• Effectively deal with "difficult" people

Would you like to gain and build confidence in your ability to manage effectively?

What about your ability to motivate others who previously were your peers?

How about learning a management game plan?

Would you like your team to improve its performance?

If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members' and team's performance!

Agenda:

• Setting Yourself up for Success
  • Understanding your new role as a supervisor
  • Making a change or letting go: Working with the three phases of change
  • Recognizing common challenges and pitfalls to avoid
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
• Motivating Others
  • Understanding what motivation is
  • Understanding what motivates each and every one of your direct reports
  • Creating Performance Plans and Professional Development Plans that address individual motivation
• Managing Employee Performance
  • Setting SMART goals for yourself and others
  • Using a five-step model to train your employees
  • Giving and receiving supportive and corrective feedback
• Managing Up
  • Understanding and adapting to your manager’s style
  • Anticipating your manager’s needs and fulfilling them
  • Developing the best possible relationship with your manager
• Communication Skills
  • Demonstrating active listening to show understanding and check content
  • Asking questions that uncover valuable information and strengthen the relationship
• Great Performance Through Coaching
  • Demonstrating giving and receiving feedback constructively
  • Assessing your own strengths and development needs as a coach
  • Asking questions that increase employees’ self-awareness and accountability
• Delegating Effectively
  • Creating a plan for delegation and using this process to assign key tasks
  • Overcoming your fears of turning over responsibility and authority
• Handling Conflict with Ease
  • Knowing your conflict-handling styles
  • Developing the right conflict approach for each individual and situation
• Managing Your Time
  • Applying the time priority model to workplace tasks
  • Managing and protecting your time to get more of the right things done

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

Overview: This session will answer your questions on how to Attract, Retain and Engage Millennials: Participants will learn the expectations Millennials have in today's workplace. Participants will also learn how to attract and most important how to retain the largest generation in the workplace.

Why you should Attend: If you are faced with the following:

• High turnover
• Disengaged employees
• Low productivity
• Low morale

If you answered YES to any of these questions, YOU need to attend this webinar. This webinar will provide some insights on what you need to do to reduce turnover, engage your employees and increase productivity and morale in your workplace.

It all starts with how you Attract, Retain and Engage the largest generations in the workforce- Millennials.

Areas Covered in the Session:

• How to effective Attract Millennials to your organization
• The Myths about Millennials
• The Perspective of Millennials
• Millennials job expectations (Retaining them)
• What Millennials really want from a job and their boss
• Best ways to communicate with Millennials
• Career path
• How to keep them and Engage them

Who Will Benefit:

• Human Resource Manger
• HR Generalist
• Business Owners
• Managers
• Consultants

Overview: Excel has a variety of tools like sorting, filtering, and subtotal to manage large lists of data, but if you need to analyze all that data and do it quickly, there's no better feature than a PivotTable. You can quickly create a compact summary report (based on tons of data) without needing to write complex formulas or rely on lengthy techniques. The PivotTable feature is perhaps Excel's best analytical tool and in addition to its speed, you get amazing flexibility and dynamism that let you quickly change the data interrelationships you're viewing. Most PivotTable users discover that the feature is relatively easy to learn, but not so easy if you are simply seeing the instructions on the printed page; this is a visually-oriented feature based on displaying fields in different locations. You'll be amazed to see how, in very little time, you can create a complete summary report with tons of data and you won't even need to write formulas and rely on obscure techniques.

Why should you Attend:
You will learn the following in this seminar, The quickest and best ways to create PivotTables and Pivot Charts, including these capabilities

The following subjects will be covered in detail:

• How to compare two or more fields in a variety of layout styles
• How to sort and filter results
• How to perform ad-hoc grouping of information
• How to use Slicers instead of filters to identify which field elements are displayed
• How to drill down to see the details behind the summary
• How to categorize date/time data in multiple levels
• How to create a Pivot Chart that is in sync with a PivotTable
• How to add calculated fields to perform additional analysis
• How to hide/reveal detail/summary information with a simple click
• How to deal with dynamic source data and the "refresh" concept
• How to create a PivotTable based on data from multiple worksheets

Areas Covered in the Session:

• Pre-requisites for source data - preparing data so that it can be analyzed by PivotTables
• Creating a PivotTable with a minimum number of steps, including the Recommended PivotTables option
• Manipulating the appearance of a PivotTable via dragging and command techniques
• Using Slicers to accentuate fields currently being shown (and which ones are not)
• Using the new (in Excel 2013) Timeline feature
• Creating ad hoc and date-based groupings within a PivotTable
• Quickly create and manipulate a Pivot Chart to accompany a PivotTable

Who Will Benefit:

• Excel users who are familiar with PivotTable concepts, but need expanded techniques to analyze lists of data
• Anyone needing to know how to create PivotTables from multiple sources, use Slicers, Timelines, Calculated Fields, and Conditional Formatting will benefit from this course

Overview: This highly interactive Seminar offers you and your team an array of practical tools to coach effectively in today's work environment. You'll learn practical techniques for making your direct reports feel welcome, trust you to maintain confidence, listen, and develop an Action Plan collaboratively with each f your team members, enhancing your overall team performance! Why you should Attend:
By attending, you will understand how to do even more effectively:

• Mentor and coach
• Teach
• Determine your Mentor/Coaching Goals
• Maintain confidentiality
• Define Areas of Limits
• Define Communication
• Discuss Time Commitments
• Openness and Respect
• Keep it Professional
• Continuous Self-Improvement
• Communicate the Knowledge
• Allow for Failure
• Provide a System of Rewards
• Inspire and direct your team to greater readiness and competitiveness
• Add value to your organization by understanding the needs of your customers
• Anticipate, create and encourage change
• Spot opportunities for successful strategic alliances
• Become an innovative, visionary leader
• Establish a strategic culture
• Identify the strengths and weaknesses in your work unit
• Keep your unit moving forward
• Take risks with confidence

Are you feeling a bit overwhelmed when it comes to coaching?

Could you use a "coaching refresher", to help you get a better handle on things?

Would you like to brush up on your coaching and mentoring skills?

If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom-line!

Agenda:

• Keys to being a successful Mentor/Coach
• Being a mentor/coach is an important informal and ongoing portion of being a successful manager. To better help you understand how to be a good mentor, follow these characteristics of what a successful mentor/coach might practice
• Be a Teacher
• Mentor/coaching decisions should never interfere with your managerial decisions. The employee is not necessarily bound to take your advice, and some may choose not to. Do not get discouraged; rather keep providing opportunities for them to improve. Managerial decisions should focus on the business aspect, while the mentor/coaching aspect should only focus on the improvement and success of your employees
• Determine your Mentor/Coaching Goals
• Determine what you want to accomplish through mentoring. What goals are you setting for yourself to achieve by mentoring your employees? It is important that you communicate these goals with the employee
• Keep Confidentiality
• Both parties need to feel confident that discussions will remain between them. Both parties must also feel confident that discussions are only for the area of improvement for the employee, not as a disciplinary action. This will keep the lines of communication open for the flow of honest information
• Define Areas of Limits
• It is important that areas off-limits for discussion are clearly defined. Some areas of improvement may spill into your employee's personal life and either of you may feel uncomfortable discussing those areas. It is important to define those areas as off-limits before, or as close to the beginning of the working relationship as possible
• Define Communication
• How will you do your one-to-one level of being a mentor? Will you have regularly scheduled meetings? Will you do it at yearly reviews? Both parties need to make their preferences known at the beginning or as close to the beginning of the working relationship as possible. If there are different preferences, try to reach an acceptable compromise. Remember, you are trying to provide an atmosphere for improvement. You do not want to shut down the lines of communication before you even begin
• Discuss Time Commitments
• A mentor must give employees adequate time for improvement. Setting a schedule at the beginning avoids irritating misunderstandings later. This especially could be utilized during every review
• Openness and Respect
• Both the mentor/coach and the employee being mentored need to be open and honest, yet respect the other. A mentor/coach that withholds important information or comments does not contribute to the employee's improvement. However, such comments should be delivered with tact and courtesy - and (even if somewhat hurtful) received with an open mind. Both parties need to understand this and observe it. It is important that this be expressed in the beginning, or as close to the beginning as possible, of the working relationship
• Keep it Professional
• The relationship between the mentor/coach and their employee is a professional one, not a personal one. It is particularly important that the employee understand this point. Both parties must understand that the goal is to provide an avenue of success for the employee, and any comments are made in an effort to achieve that goal. No comment should ever be considered, or made, as a personal attack
• Continuous Self-Improvement
• Every mentor/coach must continuously be improving themselves as well as the employee, especially in areas of communication and interpersonal relationships. We all have areas that need improvement, and advancements in communication and interpersonal styles can improve the mentor/employee relationship. Good communication and interpersonal skills will improve employee acceptance, and limit the feeling of being criticized
• Communicate the Knowledge
• You want to accelerate the employee’s ability to accept more and bigger responsibilities and manage them successfully. Create a way to get them involved in business outcomes as soon as possible. Make a point of including them in a decision process. Explain where their thinking is not in alignment with yours. Remember, you are trying to create confidence in the ability to make good decisions and carry them out. Try to play to the employee’s strengths and interests
• Allow for Failure
• Make sure the employee knows that they can come to you if they feel things are not going well. Acknowledge the fact that they had the ability to see the problem, and if things happen to get to the point of failure before you are made aware, ask for an analysis of what went wrong and the lessons learned
• Provide a System of Rewards
• When an employee reaches an improvement goal, have a set system of rewards. You would be amazed how well received a simple acknowledgment of a job well done can be. Make sure you convey the importance of the accomplishment that was achieved and begin focusing on the next goal

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

Overview: Good leaders walk the talk, but they also write right. They know how to say in a few words what needs to be said in crisp, clear language. The road to hellish communication is paved with good intentions and poor construction. Readers know when subjects and verbs don’t agree, when punctuation misses the point, when words don’t fit fit and content is confusing.

In this session, you will learn how a few basic rules on grammar, punctuation, and usage can improve your business written communication with clearer, more succinct content.

Further, emails are a core business communication tool. The speed and volume of email have dramatically changed the business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written. We have all received poorly written emails. These emails are unclear, ambiguous and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity.

Why should you Attend: This course will teach you how to write clearer communications and emails to receive better responses. Well-written correspondence saves time because they allow the recipient to clearly understand the task at hand and respond appropriately. Effective communications reduce confusion and increase productivity. This course will teach you the basics of effective correspondence, how to write right!

Areas Covered in the Session:

• Better Writing?
  • eliminate puffy and ambiguous words and phrases and replace them with sharper, clearer alternatives
  • show how you can use punctuation to tighten your writing into a more readable and understandable documentation
  • build stronger, easy-to-understand explanations and recommendations with more focus on sequential, logical constructions-less is usually more
  • support these objectives with appropriate before-and-after examples so you can be the judge of whether this session’s advice improves written communication
• Better Emails--Participants will learn how to employ these key aspects of email to improve clarity and response rates:
  • Addressing
  • Subject line
  • Message text
  • Signature line
  • Attachments
  • Style
  • Confidentiality and security
  • Managing e-mail volume
  • When and when not to use email
• At the end of the course, participants will be able to:
  • Write consistent, professional, well-formatted correspondence
  • Increase response rates with clearer, more focused email
  • Employ clarity to increase productivity

Who Will Benefit:

• Any part of an organization that must correspond with external clients and internal teammates

Overview: Gain the insights and skills to know where your business stands today and where it’s heading tomorrow. In today’s unpredictable business environment, strategic leadership is not just for top management alone. It’s for:

• Managers who may be managing their entire team remotely, particularly for the first time
• Managers who want to increase their competitive advantage by anticipating their customers’ priorities, needs, and expectations
• Managers who want to distinguish operational data from strategic data, creatively develop sources of information and increase their staff’s flexibility and responsiveness
• Managers who want to broaden their perspective, improve flexibility without compromising quality and increase their department’s value to the organization
• Every manager who wants to anticipate, initiate and manage change for maximum competitiveness!

If you want to move from being a good manager to being a great manager, you can’t afford to miss this seminar. Because strategic leadership is a blending of attributes that every superior manager requires in today’s unpredictable business environment.

Here’s where you'll learn to anticipate, initiate and manage change for maximum competitiveness and stay on course while constantly redefining and refocusing your department’s goals in order to hit a moving target and determine where your unit is headed, as you take into account the multiple groups your decisions will impact.

Prepare to make a transition. Instead of being buried in your department’s ongoing activities, you’ll become an innovator able to add value to your organization, its customers, and stakeholders. This course will provide you with the skills required to move your team or department forward decisively.

Why you should Attend: By participating, you will be able to do even more effectively:

• Inspire and direct your team to greater readiness and competitiveness
• Add value to your organization by understanding the needs of your customers
• Anticipate, create and encourage change
• Spot opportunities for successful strategic alliances
• Become an innovative, visionary leader
• Establish a strategic culture
• Identify the strengths and weaknesses in your work unit
• Keep your unit moving forward
• Take risks with confidence

Would you like to inspire and direct your team more effectively?

What about being more able to anticipate, create and encourage change?

How about becoming an innovative, visionary leader?

Would you like your team to improve its performance?

If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members' and team’s performance!

Agenda:

• Crossing the line to strategic effectiveness
• Learning the strategic leadership approach
• Vision and strategic leadership
• Becoming an effective leader
• Building influence through communication
• Understanding the role of teams
• Managing change with action-oriented skills

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager