Pack of FIVE : OnDemand HR Courses by Deborah Jenkins

Overview: Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. For example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.

On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with them. The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40-hour-a-week schedule, that is 43-69 hours per month. Wow!

Why you should Attend: Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders are realizing this negative issue is in their doors.

Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.

Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.

Registering for this course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.

Participant will:

• Identify and know how to respond to various levels of conflict behavior
• Recognize our own natural responses to adversity
• Explore conflict prevention measures
• Learn de-escalation strategies for safe interventions
• Determine resolution options
• Strengthen verbal and nonverbal communication skills

Areas Covered in the Session:

• Closer look at conflict - underlying causes of behavior
• Conflict prevention
• Awareness of self and others
• PEKs
• Actions
• Conflict resolution with de-escalation tips and techniques A T.E.A.M. approach

Who Will Benefit:

• Leaders
• Managers
• Supervisors
• Human Resource Professionals
• HR Generalists
• Payroll Specialists
• HR Specialists
• Small Business Owners
• Employees

Overview: Too many individuals don’t know what 'human resources' is much less what is involved in their jobs and responsibilities. How many hats does an HR Professional wear? Whether you are a Specialist, Generalist, or Manager, you likely will be handling a plethora of areas in human resource management. This course provides a general review of different hats. Why you should Attend: Many times, new human resource professionals feel uncertain about their new expectations, doubt their abilities, and fear the unknown of their new role. This course will help prepare you for what is to come your way and how to navigate the projects.

Areas Covered in the Session:

• General areas of human resource management
• Narrowing down your interests
• Preparing your path to greater success

Who Will Benefit:

• Managers
• Business Owners
• Human Resource Professionals
• Leadership Teams
• Supervisors

Overview: Management and leadership are often confused as one and the same when in fact there is a tremendous difference between a manager and a leader. "Showing" an example and "being" that example is a key component. This is accomplished by adjusting leadership objectives from simply demonstrating the "how" to also addressing the "why". Effective leaders inspire, motivate, educate, and empower their teams to perform at their best and become leaders in their own respective roles. Stimulate your team towards individual and organizational success by providing top-level leadership.

Why you should Attend: If you are having doubts about your leadership skills or having difficulties motivating your employees, this course will give you the tools to recognize what it takes to be a great leader, realize that leading and managing are different, learn the 3-D’s of leadership, and identify areas you can use these leadership concepts.

Areas Covered in the Session:

• Who is a Leader
• 3-D Leadership
• Qualities of a Great Leader

Who Will Benefit:

• Managers
• Business Owners
• Human Resource Professionals
• Leadership Teams
• Supervisors

Overview: Great leadership skills don't just show up with a job title. A talented employee that has been promoted to a team lead, supervisor, or manager position deserves to be given the proper tools for success in their new leadership role. START involves the understanding of Swot Analysis, Training, Action, Reinforcement, and Trust. Avoid setting your leadership team up for failure and offer meaningful training opportunities as an investment tool for them and for your business. Why you should Attend: If you have been promoted to a supervisory role, you know that going from peer to supervisor can be extremely challenging. Often, there is not much guidance on what to expect, what to do, and how to adjust your mindset. This session will give you an overview of the basics so that you can jump in without as many questions, surprises, and frustrations.

Areas Covered in the Session:

• Purpose of Leadership Training
• Establishing Team Ground Rules
• Enacting Operation S.T.A.R.T.

Who Will Benefit:

• New Supervisors

Overview: No matter what you call them, performance reviews cause stress to everyone! Supervisors, employees, and human resources tend to dread that time of year when these appraisals are conducted. Some organizations have just given up and stopped conducting them. Although these can be time consuming, frustrating, irritating, angering, and many other adjectives, they also can be positive tools that can shape future decisions and motivate staff. Discover Reasons Why Performance Reviews are Important. Explore Alternative Formats. Determine What Option Works Best for Your Organization. Review Supervisor Training Tips. Why you should Attend: Whether you love or hate performance reviews, your own or your staffs, there are alternative methods that will make these less painful. Learn about motivational theories that come into play.

Areas Covered in the Session:

• Purpose of Performance Reviews
• Alternative Formats
• Supervisor Training

Who Will Benefit:

• Employees
• Managers
• Business Owners
• Human Resource Professionals
• Leadership Teams
• Supervisors