Pack of SEVEN : OnDemand HR Courses by Jenny Douras

Overview: People seem to be changing jobs at an ever-faster pace. The pandemic created what we now call the great resignation where it seems everyone is jumping ship to find a better job in an employee-shortage market. In this webinar we will look at key practices managers and companies can put into place to help retain their top talent and reduce their turnover. We will look at how to manage and care for our talent in a way that makes them partners in our business who have a vested interest in its success.

We will look at how to create a culture where employees feel excited about their job and consider themselves lucky to be able to work where they do, for as long as they can.

Why should you Attend: Job turnover is at an all-time high. It costs a company on average about 30-50% of an employee’s salary every time a position turns over due to hiring, training, and loss of productivity costs. How can we reduce turnover to save money, as well as avoid a talent drain on the company?

This webinar will focus on strategies to help you keep employees and good talent without having to break the bank on excessive salaries and benefits. You can apply these techniques for any level of employee from entry-level to management, to help you keep and maintain good employees.

Areas Covered in the Session:

• Like Flies to Honey - the corporate culture and environments that make people stick
• It's not about the money - What ranks highest in employee satisfaction
• Development strategies - creating a growth culture
• Building employee confidence and increasing job satisfaction
• Increasing employee commitment
• Expanding job roles for success
• It's all about Employee feedback
• Creating an employee business ownership mindset
• Creating flexibility without losing expectations and goals

Who Will Benefit:

• Managers
• Supervisors
• Directors
• Leadership

Overview: We all have to deal with difficult people in our lives. It could be a coworker or irate boss, a family member, or that grocery store clerk who just doesn’t seem to want to have a good day. In all cases, it can be frustrating to have to deal with them and even exasperating to figure out how to best deal with them, without it ruining our day or causing us stress. In this webinar, we will look at strategies to deal with difficult people and reduce our stress in interactions. We will look at what causes these difficult behaviors, and how to change our default reactions, to get better outcomes from these tricky people. We will look at techniques to deal with different types of difficult people. We will also discuss how to make yourself heard and make sure you are not railroaded by these challenging types of people and interactions.

Why should you Attend: Do you have difficult people you have to deal with at work or in your personal life? Are there people who continuously frustrate you with their challenging personality traits? Do you find yourself dreading interactions with specific people whose behaviors drive you crazy? In this webinar, we will look at how to deal with these difficult people so they don’t drive you crazy and so that you can have more positive interactions with them that generate more positive results.

Areas Covered in the Session:

• How to manage our emotional reaction to a difficult person
• Understanding where difficult behavior comes from
• Understanding other’s maps of the world
• Suspending assumptions
• Dealing with specific difficult personalities
• General techniques for dealing with difficult behaviors
• Making yourself heard

Who Will Benefit:

• Anyone in business who interacts with other people

Overview: Do Outlook and email sometimes feel like the bane of your existence? Does it feel like you are bombarded with so many emails you can never keep up? Does your Outlook inbox feel like it's overflowing and hard to find the important items you need? In this session, we will look at how to get a handle on email so it doesn’t control you. We will learn how to get zero emails in your inbox at the end of each day and how to stay organized to find the things you need. You will learn the Outlook tools you can use to help you spend less time with your emails, and free up more time for other things in your day.

This session will combine Time Management and Outlook tools to help you win the battle over emails.

Why you should Attend: Feeling overwhelmed by email? Need to learn how to get a better handle on it so that you control it, and it doesn’t control you.

If you have hundreds of emails in your Inbox right now, this course will teach you how to get down to zero each day, and how to reduce your stress by better managing the emails that come in. This class will help you make sure nothing falls through the cracks in your Outlook emails.

Areas Covered in the Session:

• Applying the Time Management Chunking technique to emails
• How to get to zero emails in your Inbox each day and why it's important
• The 6 options to handling email
• Email organizational tools
• Turning emails into tasks
• Using search folders
• Creating rules
• Folder organization ideas
• Desktop Alerts
• Instant searching options
• Printing time saver
• Quick Steps
• Email Etiquette

Who Will Benefit:

• Business users who use Microsoft Outlook

Overview: Are your PowerPoint presentations lacking the polish or punch you’d like them to have? This PowerPoint Intermediate webinar lets you take your PowerPoint skills to the next level, enabling you to make more complex, interactive, and engaging presentations. This webinar will give you the ability to create presentations that will be more visually appealing and impactful when giving a presentation. Learn how to create consistent themes and color schemes, customize images with many unique tricks, and develop slides that will get the most audience retention. See more advanced slide formatting techniques and learn how to use more advanced techniques in working with pictures and SmartArt.

Why you should Attend: Take your PowerPoint skills to the next level by learning to make more complex, interactive, and engaging presentations. Learn the secrets to creating slides that will captivate your audience with dynamic graphics.

Areas Covered in the Session:

• Creating custom Slide Master and Theme formatting
• Picture special effects
• Image editing tricks to better fit your slide needs
• Adding images to Titles
• Tying images and text together
• Adding Interactions with action buttons
• Smart Art and image integration
• Creating custom shows
• Tips for running presentation

Who Will Benefit:

• Managers
• Supervisors
• Admins
• General Office Workers

Overview: While email has become widely accepted as the default method of communication in business, many employees struggle with balancing appropriate style, tone, and construction with the convenience and speed of email. This webinar takes a fresh look at how to use professional business writing principles and guidelines to get the most from email communication by writing effective emails.

Training Class Goals

• Learn ways to evaluate every word that goes into email messages and what they will mean to the people who read them
• Understand that the message should be more about the recipient than the sender, and learn techniques to send clear succinct messages
• Learn to control the tone of an email - to phrase things so that misunderstandings and unintentional emotional provocations don’t occur

Areas Covered in the Session:

• Clarifying the purpose for your email
• Informing vs. creating action
• Analyzing the audience
• Powerful subject lines
• Getting the message right
• When to include others
• Attachments
• Signature lines
• Sending options
• Replying to and forwarding messages
• Sending to mobile devices

Who Will Benefit:

• Anyone who writes and sends emails

Overview: Most of us know how to create a document in Word and apply simple formatting. But what if you need to create something more complex? Once you need to start working with things like styles and sections, or need to create a Table of Contents, use Mail Merge to create labels or letters, or headers and footers, it can become trickier. We will cover many of the more advanced techniques in this webinar to help you create more complex documents with ease.

Why you should Attend: Need to learn how to do more in Microsoft Word? Does it always take longer than you want to accomplish more complex items in Word? Most people know how to use the simple features of Word to type a document. But when we have to do something more in-depth, like using styles, sections, or creating Table of Contents, it can become daunting. This course teaches you how to use some of the more advanced features in Word to create more complex documents.

Areas Covered in the Session:

• Working with headers & footers for unique page and section numbering
• Using Styles for formatting and other functions
• Creating custom styles
• Sharing custom styles across documents
• Using sections
• Creating a Table of Contents with hyperlinks
• How to quickly update a Table of Contents with one button
• Creating Macros to automate tasks
• Creating custom buttons on the toolbar for macros
• Using Mail Merge
• Creating labels
• Creating custom personalized letters with mail merge

Who Will Benefit:

• Anyone who uses Microsoft Word - i.e. office workers

Overview: Excel is an amazing program that can do some complex and advanced calculations to help automate your spreadsheets and make your job easier. This webinar will focus on some of the more commonly used complex formulas in the business world. If you already know how to do simple calculations and write a basic IF statement, then this course will take you to the next level by showing you how to create Lookup functions, nest IF statements with other functions, and show you some other useful functions to apply to your spreadsheets.

Why you should Attend: If you are ready to take Excel further than just basic formulas, this course will teach you how to work with more complex functions. Learn the functions most commonly used in business spreadsheets that can help you get more automation.

Areas Covered in the Session:

• Vlookups and Hlookups
• Nesting IF statements with other functions
• Text functions
• Single Result Array formula
• SUMIF Function

Who Will Benefit:

• Business users who use Microsoft Office and use spreadsheets