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Webinar Pack
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Pack of TEN : OnDemand HR Courses
Product Id: 600009
- How to Document Employee Discussions and Why that is Important
- Onboarding is NOT Orientation - How to Improve the New Employee Experience
- Transition from Peer to Supervisor
- Management Skills For New Managers
- Moving from an Operational Manager to a Strategic Leader
- Project Management for Non-Project Managers
- Executive Presentation Skills: How to Deliver any Message with Power, Influence, and Credibility
- 7 Steps on how to Stop Acting Like an Employee and Start Acting Like a Manager
- Managing Interruptions - The Art of Getting Work Done
- Managing Toxic Employees: Strategies For Leaders To Effectively Deal With Employee Attitude Issues
Training Options
Webinar Packs Access recorded version unlimited viewing for 6 months. (For Customize Webinar Packs Please Call Customer Care)
Overview: Documentation is both the bane and the blessing for HR. It is difficult to get people to do it, but it is preferred by attorneys and believed by judges and juries.
Why should you Attend: Annually hundreds of thousands of lawsuits and hearings occur across the country. Each of these is "legal" proceeding which require evidence of events that actually occurred. Documentation is what wins, or in some cases loses, these lawsuits and hearings. The result of lack of documentation results in the loss of millions of dollars each year that might be prevented by a good documentation program.
Areas Covered in the Session:
Who Will Benefit:
Areas Covered in the Session:
- How and why documentation is good
- Meets the legal requirements of Federal statutes
- Provides a record of interactions with employees in order to provide better recall of what was said and done
- Helps knowledge retention. You do not need to have the original parties to have a recollection of the event or conversation
- Provides the legal documentation needed to defend the company in a lawsuit
- We will talk about how documentation will get you in trouble
- What is necessary for good documentation
- We will talk about what tools can be used
Who Will Benefit:
- Office Managers
- HR Managers
- Supervisors
- Business Owners
Michael D. Haberman is a consultant, speaker, writer and teacher. He is President of Omega HR Consulting, a consulting and services company offering complete human resources solutions. Mike brings 35+ years of experience in dealing with the challenges of Human Resources in the 21st century. He has a Master's in HR and is certified as a Senior HR professional.
He has over 18 years’ experience in the class room teaching human resources fundamentals and certification preparation. Mike is the author of the Human Resources blog found at OmegaHRConsulting.com , which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources.
Mike has gained a reputation as a compliance expert and as an HR futurist. He speaks on a variety of subjects to business associations, human resource associations and business based civic clubs. He has presented numerous webinars on various HR related issues.
He has over 18 years’ experience in the class room teaching human resources fundamentals and certification preparation. Mike is the author of the Human Resources blog found at OmegaHRConsulting.com , which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources.
Mike has gained a reputation as a compliance expert and as an HR futurist. He speaks on a variety of subjects to business associations, human resource associations and business based civic clubs. He has presented numerous webinars on various HR related issues.
Overview: In this webinar we will learn the reasons onboarding is important today. We will learn that the terms orientation and onboarding are not interchangeable. We will learn that orientation is in reality just one step in the onboarding process. We will learn that the onboarding process begins before the hire is made.
Why should you Attend: Statistics show that half of all hourly employees leave the job within four months of hire and half of all salaried employees leave their jobs within 18 months. This turnover is expensive. Much of this turnover can be prevented by a proper onboarding process. The Orientation, the process of making someone an employee, is no longer sufficient. When so much of a company's success is dependent on the intellectual property that employees produce it is critical to make sure that the employee is fitting in and succeeding.
This is what a successful onboarding process accomplishes. Those companies that do not do this successfully suffer lower productivity, potential loss of customers, and of course the eventual loss of the employee and the resultant replacement costs.
Areas Covered in the Session:
Who Will Benefit:
This is what a successful onboarding process accomplishes. Those companies that do not do this successfully suffer lower productivity, potential loss of customers, and of course the eventual loss of the employee and the resultant replacement costs.
Areas Covered in the Session:
- The cost of turnover
- The steps involved in onboarding
- Before the hire
- During the hire
- The first day
- The first week
- The ongoing process
- What potential activities are included
Who Will Benefit:
- HR Managers
- Office Managers
- Supervisors
- Managers
- Company Owners
Michael D. Haberman is a consultant, speaker, writer and teacher. He is President of Omega HR Consulting, a consulting and services company offering complete human resources solutions. Mike brings 35+ years of experience in dealing with the challenges of Human Resources in the 21st century. He has a Master's in HR and is certified as a Senior HR professional.
He has over 18 years’ experience in the class room teaching human resources fundamentals and certification preparation. Mike is the author of the Human Resources blog found at OmegaHRConsulting.com , which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources.
Mike has gained a reputation as a compliance expert and as an HR futurist. He speaks on a variety of subjects to business associations, human resource associations and business based civic clubs. He has presented numerous webinars on various HR related issues.
He has over 18 years’ experience in the class room teaching human resources fundamentals and certification preparation. Mike is the author of the Human Resources blog found at OmegaHRConsulting.com , which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources.
Mike has gained a reputation as a compliance expert and as an HR futurist. He speaks on a variety of subjects to business associations, human resource associations and business based civic clubs. He has presented numerous webinars on various HR related issues.
Webinar# 3
Transition from Peer to Supervisor
Overview: Transition from Peer to Supervisor can be very difficult for most newly promoted supervisors. Many are not equipped with the tools to successfully transition. This session will equip newly promoted supervisors with tools and techniques to communicate more effectively, gain trust, set boundaries, provide constructive feedback, and motivate employees for results.
Today's workforce is experiencing high turnover and disengaged employees. It is a known fact that employees quit managers-to avoid turnover it is critical to have the appropriate skills to retain employees.
Why should you Attend: If you are a newly promoted supervisor that have the responsibility of supervising previous coworkers or peers this course is for you. Do you find it difficult setting boundaries, communicating effectively, building trust and respect and providing feedback to peers and coworkers? These are some of the challenges newly promoted supervisor face with their new position. This session will provide participants with tips on how to overcome the pitfall most newly promoted supervisors face.
It is a known fact supervising others is difficult especially if they are previous coworkers and peers. Participant in this session will learn how to effectively manage coworkers and peers, how to motivate to achieve result and mostly importantly how to respect your new role as a supervisor.
Areas Covered in the Session:
Who Will Benefit:
Why should you Attend: If you are a newly promoted supervisor that have the responsibility of supervising previous coworkers or peers this course is for you. Do you find it difficult setting boundaries, communicating effectively, building trust and respect and providing feedback to peers and coworkers? These are some of the challenges newly promoted supervisor face with their new position. This session will provide participants with tips on how to overcome the pitfall most newly promoted supervisors face.
It is a known fact supervising others is difficult especially if they are previous coworkers and peers. Participant in this session will learn how to effectively manage coworkers and peers, how to motivate to achieve result and mostly importantly how to respect your new role as a supervisor.
Areas Covered in the Session:
- How to Communicate more Effectively as a Supervisor
- When to be Flexible and when to Stand Firm
- Steps to Build Trust and Gain Respect
- How to Develop your Own Personal Management Style
- How to Set Boundaries with Coworkers/Peers
- How to Deal with Uncomfortable Situations
- How to Motivate Others to Achieve Results
Who Will Benefit:
- Managers
- Supervisors
- Leaders
- Human Resource Professional
- Shift Leaders or Team
Tonia Morris, your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking and training company, Tonia Morris Speaks, provides leaders with training solutions that cultivate a generationally-inclusive work place.
Before starting her business in 2010, Tonia was Executive Director of Human Resources for one of the largest state pension agencies in the Southeast; she has also worked in an HR leadership capacity in other industries, including government, retail, information technology and education.
Tonia's passion for understanding the different dynamics of people led her on a quest to solve generational issues within organizations. Tonia noticed that the workforce was aging and changing, so she provided training solutions on engaging and managing a multi-generational workforce to be productive. With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.
She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.
Tonia holds a BS in Business Administration from the University of South Florida. She currently serves on the Board of Directors for the Millennial Chamber of Commerce, where she also serves as the organization's HR Director, and volunteers for the Women's Entrepreneurial Opportunity Project.
She resides in Grayson, GA, with her husband of 24 years, and two sons. In her free time, Tonia loves collecting and making jewelry, and is known in the community as "the jewelry lady."
Before starting her business in 2010, Tonia was Executive Director of Human Resources for one of the largest state pension agencies in the Southeast; she has also worked in an HR leadership capacity in other industries, including government, retail, information technology and education.
Tonia's passion for understanding the different dynamics of people led her on a quest to solve generational issues within organizations. Tonia noticed that the workforce was aging and changing, so she provided training solutions on engaging and managing a multi-generational workforce to be productive. With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.
She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.
Tonia holds a BS in Business Administration from the University of South Florida. She currently serves on the Board of Directors for the Millennial Chamber of Commerce, where she also serves as the organization's HR Director, and volunteers for the Women's Entrepreneurial Opportunity Project.
She resides in Grayson, GA, with her husband of 24 years, and two sons. In her free time, Tonia loves collecting and making jewelry, and is known in the community as "the jewelry lady."
Webinar# 4
Management Skills For New Managers
Overview: New supervisors will be ready to hit the ground running with the skills learned in this Webinar.
Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.
You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased confidence, respect and power.
One of the toughest parts of a manager’s job is dealing with and turning around problem employees. The solutions aren’t “textbook”, yet in this Webinar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.
Why you should Attend: By participating, you will be able to more effectively:
Would you like to gain and build confidence in your ability to manage effectively? What about your ability to motivate others who previously were your peers? How about learning a management game plan?
Would you like your team to improve performance? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Areas Covered in the Session:
Who Will Benefit:
You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased confidence, respect and power.
One of the toughest parts of a manager’s job is dealing with and turning around problem employees. The solutions aren’t “textbook”, yet in this Webinar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.
Why you should Attend: By participating, you will be able to more effectively:
- Understand how to approach an intact team as their new supervisor
- Develop your own management game plan
- Motivate your direct reports
- Coach for improved performance
- Think and act strategically
- Plan and prioritize your time
- Handle difficult conversations
- Listen actively and effectively
- Create a motivational environment using feedback and reinforcement to guide and motivate behavior
- Effectively deal with “difficult” people
Would you like to gain and build confidence in your ability to manage effectively? What about your ability to motivate others who previously were your peers? How about learning a management game plan?
Would you like your team to improve performance? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Areas Covered in the Session:
- Setting Yourself up for Success
- Understanding your new role as a supervisor
- Making a change or letting go: Working with the three phases of change
- Recognizing common challenges and pitfalls to avoid
- Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
- Motivating Others
- Understanding what motivation is
- Understanding what motivates each and every one of your direct reports
- Creating Performance Plans and Professional Development Plans which address individual motivation Managing Employee Performance
- Setting SMART goals for yourself and others
- Using a five-step model to train your employees
- Giving and receiving supportive and corrective feedback
- Managing Up
- Understanding and adapting to your manager’s style
- Anticipating your manager’s needs and fulfilling them
- Developing the best possible relationship with your manager Communication Skills
- Demonstrating active listening to show understanding and check content
- Asking questions that uncover valuable information and strengthen the relationship Great Performance Through Coaching
- Demonstrating giving and receiving feedback constructively
- Assessing your own strengths and development needs as a coach
- Asking questions that increase employees’ self-awareness and accountability
- Delegating Effectively
- Creating a plan for delegation and using this process to assign key tasks
- Overcoming your fears of turning over responsibility and authority Handling Conflict with Ease
- Knowing your conflict-handling styles
- Developing the right conflict approach for each individual and situation Managing Your Time
- Applying the time priority model to workplace tasks
- Managing and protecting your time to get more of the right things done
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Overview: Gain the insights and skills to know where your business stands today and where it's heading tomorrow.
In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for:
If you want to move from being a good manager to being a great manager, you can't afford to miss this seminar. Because strategic leadership is a blending of attributes that every superior manager requires in today's unpredictable business environment.
Here's where you'll learn to anticipate, initiate and manage change for maximum competitiveness...stay on course while constantly redefining and refocusing your department's goals in order to hit a moving target...and determine where your unit is headed, as you take into account the multiple groups your decisions will impact.
Prepare to make a transition. Instead of being buried in your department's ongoing activities, you'll become an innovator able to add value to your organization, its customers and stakeholders. This course will provide you with the skills required to move your team or department forward decisively.
Why you should Attend: By participating, you will be able to even more effectively:
Would you like to inspire and direct your team more effectively? What about being more able to anticipate, create and encourage change? How about becoming an innovative, visionary leader? Would you like your team to improve performance?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Areas Covered in the Session:
Who Will Benefit:
- Managers who want to increase their competitive advantage by anticipating their customers' priorities, needs and expectations
- Managers who want to distinguish operational data from strategic data, creatively develop sources of information and increase their staffs' flexibility and responsiveness
- Managers who want to broaden their perspective, improve flexibility without compromising quality and increase their department's value to the organization
- Every manager who wants to anticipate, initiate and manage change for maximum competitiveness!
If you want to move from being a good manager to being a great manager, you can't afford to miss this seminar. Because strategic leadership is a blending of attributes that every superior manager requires in today's unpredictable business environment.
Here's where you'll learn to anticipate, initiate and manage change for maximum competitiveness...stay on course while constantly redefining and refocusing your department's goals in order to hit a moving target...and determine where your unit is headed, as you take into account the multiple groups your decisions will impact.
Prepare to make a transition. Instead of being buried in your department's ongoing activities, you'll become an innovator able to add value to your organization, its customers and stakeholders. This course will provide you with the skills required to move your team or department forward decisively.
Why you should Attend: By participating, you will be able to even more effectively:
- Inspire and direct your team to greater readiness and competitiveness
- Add value to your organization by understanding the needs of your customers
- Anticipate, create and encourage change
- Spot opportunities for successful strategic alliances
- Become an innovative, visionary leader
- Establish a strategic culture
- Identify the strengths and weaknesses in your work unit
- Keep your unit moving forward
- Take risks with confidence
Would you like to inspire and direct your team more effectively? What about being more able to anticipate, create and encourage change? How about becoming an innovative, visionary leader? Would you like your team to improve performance?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Areas Covered in the Session:
- Crossing the line to strategic effectiveness
- Learning the strategic leadership approach
- Vision and strategic leadership
- Becoming an effective leader
- Building influence through communication
- Understanding the role of teams
- Managing change with action-oriented skills
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Webinar# 6
Project Management for Non-Project Managers
Overview: Let's face it - we are all managing projects every day! They may be simple or more complex, but undoubtedly you are managing projects within your role. You don't need to be a project manager to learn how to manage your projects effectively and efficiently. This interactive presentation will provide the basics of managing projects - regardless of their size or complexity. Webinar attendees will be provided a variety of tools, techniques and best practices to enable them to more effectively manage the projects they are assigned and the projects they want to undertake, including how to socialize initiatives to get buy-in from others.
This webinar will provide a simple step-by-step process for managing your projects. Attendees will learn how to use a variety of documents – scope statements, communication plans, risk management plans, risk registers and change management plans - in order to better manage their initiatives. Additionally, the importance of socializing initiatives as well as managing stakeholders to ensure commitment to initiatives and support needed to achieve goals will be discussed.
Challenges in managing projects will be covered as well as how to best address those challenges to keep your project moving forward. Other topics covered in this webinar to enable for increased effectiveness in managing projects and meeting project goals include: developing the project business case, effective project planning with the team, five stages of team development, driving decision making from stakeholders and facilitating effective team meetings.
Leave this webinar with a better understanding of how project management can assist you in performing your role in your organization.
Why you should Attend: By attending, you will understand how to even more effectively:
Are you concerned about people on your project teams not knowing enough about how to effectively manage a project? What about yourself?
Would you like some help to more effectively manage your projects?
Would you like to more effectively manage others’ expectations?
If you answered “yes” to any of these questions, you should join us!
Areas Covered in the Session:
Who Will Benefit:
Challenges in managing projects will be covered as well as how to best address those challenges to keep your project moving forward. Other topics covered in this webinar to enable for increased effectiveness in managing projects and meeting project goals include: developing the project business case, effective project planning with the team, five stages of team development, driving decision making from stakeholders and facilitating effective team meetings.
Leave this webinar with a better understanding of how project management can assist you in performing your role in your organization.
Why you should Attend: By attending, you will understand how to even more effectively:
- Scale Project Scope Statements
- Develop the business case for your own projects
- Identifying and managing stakeholders
- Develop your Project Plan
- Itemize your Work Breakdown Structure and activity list
- Enhance your Communications Plan
- Identify, plan and manage project risks
- Manage changes to the project
- Report on status
- Drive decisions from the team and from key stakeholders
Are you concerned about people on your project teams not knowing enough about how to effectively manage a project? What about yourself?
Would you like some help to more effectively manage your projects?
Would you like to more effectively manage others’ expectations?
If you answered “yes” to any of these questions, you should join us!
Areas Covered in the Session:
- Project Scope Statements
- Developing the business case for your own projects
- Identifying and managing stakeholders
- Developing your Project Plan
- Itemizing your Work Breakdown Structure and activity list
- Enhancing your Communications Plan
- Identifying, planning and managing project risks
- Managing changes to the project
- Reporting on status
- Driving decisions from the team and from key stakeholders
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Webinar# 7
Executive Presentation Skills: How to Deliver any Message with Power, Influence, and Credibility
Overview: Participants will learn step by step how to gain immediate credibility, use nonverbal communication with skill, and keep an audience's attention with ease. This webinar is useful for anyone who wants to improve interpersonal, small group, or public communication skills. Yes, we will learn what to do with butterflies as we go through the structure of making your presentation appear smooth and seamless.
Why should you Attend: The success of your communication will determine the success in every other part of your life. Learning to conquer a few public speaking skills will make you a stand-out among your team and equip you to tackle work challenges with confidence. Whether simply answering questions or making a major presentation, communicating with poise and confidence will add to your personal and professional credibility.
Areas Covered in the Session:
Who Will Benefit:
Areas Covered in the Session:
- Powerful introduction and conclusion tactics
- How to look confident even when you aren't
- How to tackle the nervousness
- The magic formula for eliminating "ands and ums"
- How to keep the presentation on track when you are interrupted
- Effective practice techniques
- Guidelines for slides
- Become audience centered
- Use the clock to your advantage
- How to increase the impact of your message
Who Will Benefit:
- Supervisors
- Managers
- All Consultants
- Executives
- Small Business Owners
- Human Resource
Amanda Box "The success of your communication determines your success in every other aspect of your life" That philosophy is the foundation for Amanda Box while teaching and facilitating the fundamentals of communication. Her 20+ year career has been spent in a dual role of teaching on the college level and consulting with business and industry.
Box uses an interactive and dynamic presentation style to teach specific communication skills to diverse groups. With improved interpersonal, presentation and writing skills, professionals can spend time doing their best work rather than getting bogged down in the frustrations of flawed communication. Box connects with people on every level including business leaders, government agencies, medical professionals, industry leaders, sports teams, university development teams and many more.
Specialty topics include: communication through change, presentation skills, conflict management, advanced business writing and grammar, customer service, gender difference, small group dynamics, team building, interpersonal communication, and listening skills.
Amanda Box taught full time on the university level for 10 years and continues to serve as adjunct faculty while consulting with business and industry. Box rounded out her professional skills while serving as the communication coordinator for four years for a nonprofit organization where she was responsible for all internal and external communication including several publications, the web site, and media campaigns. Box has undergraduate and graduate degrees in communication.
Box uses an interactive and dynamic presentation style to teach specific communication skills to diverse groups. With improved interpersonal, presentation and writing skills, professionals can spend time doing their best work rather than getting bogged down in the frustrations of flawed communication. Box connects with people on every level including business leaders, government agencies, medical professionals, industry leaders, sports teams, university development teams and many more.
Specialty topics include: communication through change, presentation skills, conflict management, advanced business writing and grammar, customer service, gender difference, small group dynamics, team building, interpersonal communication, and listening skills.
Amanda Box taught full time on the university level for 10 years and continues to serve as adjunct faculty while consulting with business and industry. Box rounded out her professional skills while serving as the communication coordinator for four years for a nonprofit organization where she was responsible for all internal and external communication including several publications, the web site, and media campaigns. Box has undergraduate and graduate degrees in communication.
Overview: For an organization to be successful in all aspects of operation, it is absolutely essential for there to be leaders present at each and every level of the corporation. This stipulation is applicable to each and every tier of the organization. If you want to move up in the ranks and become a manager rather than an employee, you need to determine which aspects of your focus need to change in order for you to be successful in your role as a manager. This is due to the fact that managers at all levels contribute to the communication of the organization's overarching goals as well as its ambitions, in addition to the motivation of teams and departments to reach those objectives. This is a must in order to ensure success. Another explanation for this is that managers play a role in communicating the organization's overarching goals and aims to their subordinates.
It is essential to have the ability to communicate effectively if you are going to be a manager for any kind of company. Show your staff that you believe in them and that you care about them. Having the ability to make decisions and provide direction for your team is essential. Capable of connecting on an individual level with employees. It is necessary for managers of an organization to earn the trust and respect of their subordinates and peers as they work together toward a shared goal, such as the attainment of financial success. This is because managers of an organization collaborate toward the accomplishment of a common goal, such as the achievement of a common goal. Managers have the ability to make a difference in their businesses by adapting their leadership strategies to reflect both the present leadership trends and those that are projected to develop in the near future.
Why you should Attend:
As a manager, you must serve as a link between the organization and your team. Also, as a manager, it is essential to funnel information and link your team with what they need to know most. Every level of management requires guiding a group in a new direction; thus, a manager must be able to identify exceptional chances and have an excellent strategic vision. It is important to attend this webinar because it will be covering the following aspects of managers and employees:
Areas Covered in the Session:
Who Will Benefit:
Why you should Attend:
As a manager, you must serve as a link between the organization and your team. Also, as a manager, it is essential to funnel information and link your team with what they need to know most. Every level of management requires guiding a group in a new direction; thus, a manager must be able to identify exceptional chances and have an excellent strategic vision. It is important to attend this webinar because it will be covering the following aspects of managers and employees:
- You will learn that, as a manager with a clear vision, you must be able to motivate others and expand the organization
- You will discover why employees are more likely to follow a manager with whom they have confidence and rapport
- You will learn that leading by example is essential to your success as a successful manager
- You will learn letting go of an employee’s behavior will free you from misleading your team as a manager
- You also realize that becoming a manager does not happen overnight. To create and apply managerial skills requires you to have a strategy and vision
Areas Covered in the Session:
- Acknowledge your managerial qualities
- Understand your leadership obligations as a manager
- Prepare yourself to be a "Jack of all trades"
- Learn why employee mindset causes manager to fail
- Employees are followers and not leaders
- Enhance your managerial skills
- Learn from the best leaders in history and emulate their methods
Who Will Benefit:
- Small Business Owners
- Leaders
- Managers
- Team Leaders
- Project Managers
- Department Heads
- Supervisors and anyone in Leadership Role
Carolyn D. Riggins Carolyn D. Riggins founded CDR Consulting Services, LLC, a consultancy firm focusing on helping businesses and organizations enhance their performance and leadership teams for success.
With Ms. Riggins' 35 years of experience in the financial industry working with businesses and 24 years of experience in management roles, her consultancy service provides invaluable insights and expertise to clients looking to improve their business and leadership capabilities.
CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.
Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.
With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.
CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.
Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.
With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.
Overview: According to Jonathan Spira, interruptions cost the US economy almost $1 trillion annually, and eat up to 28 billion hours each year.
Clearly, in order to get work done, we need to manage our interruptions. But how?
Busy and productive are two different things. You can be busy and get nothing done. We need to be productive, and to be productive we need to figure out how to handle all the things that come our way each day; all the interruptions that derail our thought process.
It's pretty much impossible to get through a day with no interruptions, but managing them is the key to your improved productivity and sanity!
Why should you Attend: Have you ever had one of those days where you ran around like a chicken with its head cut off? You didn't have time for breaks, lunch, or anything on your to-do list? You were insanely busy, yet you didn't get anything done?
Interruptions. When we look at all the times we are interrupted each day, we are not surprised that we didn't get anything done, yet we are interrupted by "OUR JOB!"
Come to this webinar to find out what you need to do to manage those interruptions so that you can get work done!
Areas Covered in the Session:
Who Will Benefit:
Busy and productive are two different things. You can be busy and get nothing done. We need to be productive, and to be productive we need to figure out how to handle all the things that come our way each day; all the interruptions that derail our thought process.
It's pretty much impossible to get through a day with no interruptions, but managing them is the key to your improved productivity and sanity!
Why should you Attend: Have you ever had one of those days where you ran around like a chicken with its head cut off? You didn't have time for breaks, lunch, or anything on your to-do list? You were insanely busy, yet you didn't get anything done?
Interruptions. When we look at all the times we are interrupted each day, we are not surprised that we didn't get anything done, yet we are interrupted by "OUR JOB!"
Come to this webinar to find out what you need to do to manage those interruptions so that you can get work done!
Areas Covered in the Session:
- The three-step process to managing interruptions at work
- Control or eliminate self-distractions
- Urgent vs Important and how to stay focused
- Time blocking
- The Pomodoro Technique
- Managing uncontrollable interruptions
Who Will Benefit:
- Manager
- Supervisor
- Team Leader
- Executive
- Director
- Coordinator
Rhonda Scharf CSP, HoF Insightful humorous entertaining even contagious words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different.
Rhonda is a Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer and Author, based in Ottawa. She has spoken to tens of thousands of people in dozens of different countries.
Rhonda will share some things she has learned to help you excel in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness! From efficiency to the future of work; Rhonda has the info to help you thrive!
She knows how to make you laugh and she knows how to get you to question why you do what you do. Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Rhonda has written eight books, with her latest “Alexa is Stealing her Job” and her best-seller “Common Sense is NOT Common Practice” still available.
Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!
Rhonda is a Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer and Author, based in Ottawa. She has spoken to tens of thousands of people in dozens of different countries.
Rhonda will share some things she has learned to help you excel in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness! From efficiency to the future of work; Rhonda has the info to help you thrive!
She knows how to make you laugh and she knows how to get you to question why you do what you do. Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Rhonda has written eight books, with her latest “Alexa is Stealing her Job” and her best-seller “Common Sense is NOT Common Practice” still available.
Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!
Webinar# 10
Managing Toxic Employees: Strategies For Leaders To Effectively Deal With Employee Attitude Issues
Overview: Managing other people is never easy, but some employees make it particularly difficult.
When an employee's negative attitude is not addressed properly, other team members become resentful, they lose respect for you as a leader, and they may develop their own negative attitude.
No leader wants a difficult or toxic employee on their team, however, it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager’s patience and drain a lot of time and energy. Turning things around takes skillful management and patience.
How you and your team effectively deal with negative and difficult team members can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team become negative and resistant, and are simply more difficult to deal with. Successful leaders know that reducing the drama within their team depends on being able to understand and respond appropriately to their behaviors.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. Identify challenges associated with managing difficult employees, control your own feelings effectively, and create a positive work environment. Quickly and effectively address, coach, and counsel employees with difficult attitudes in order to improve their behavior.
Why you should Attend: After this webinar, you will be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
Areas Covered in the Session:
Who Will Benefit:
No leader wants a difficult or toxic employee on their team, however, it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager’s patience and drain a lot of time and energy. Turning things around takes skillful management and patience.
How you and your team effectively deal with negative and difficult team members can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team become negative and resistant, and are simply more difficult to deal with. Successful leaders know that reducing the drama within their team depends on being able to understand and respond appropriately to their behaviors.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. Identify challenges associated with managing difficult employees, control your own feelings effectively, and create a positive work environment. Quickly and effectively address, coach, and counsel employees with difficult attitudes in order to improve their behavior.
Why you should Attend: After this webinar, you will be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
Areas Covered in the Session:
- Develop an understanding for those exhibiting typical difficult attitudes in order to effectively meet their needs and move the interactions forward
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle difficult people
- Uncover the secret to moving difficult conversations forward
- Utilize a Model for Conversations about Difficult Attitudes
- Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team
Who Will Benefit:
- Anyone with Managerial or Leadership Responsibility
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™.
Beverly launched her company in 1995, and since then she has helped teams from a wide range of industries to be happier, engaged, and successful. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction.
Beverly launched her company in 1995, and since then she has helped teams from a wide range of industries to be happier, engaged, and successful. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction.
